A return of personalised and customised items made by sangoza is unfortunately not possible unless the product either has been delivered being damaged, or sangoza has made a spelling mistake or she has made an error in the order! Please be aware that we will personalise with the name you have provided in your order. Any errors from your side cannot be taken onto sangoza’s responsibility.
Other standard item(s) can be returned within 7 days on your own responsibility and delivery cost back to Kyalami Estates.
In case of a possible return sangoza will either exchange the item or refund you with the full product price you have paid – excluding delivery cost -; if you have paid via Snapscan, we will deduct the 3% transaction fee from the refundable product price.
Before you send anything back to us, please get in touch with us first either via firstname.lastname@example.org or email@example.com, or give us a call on 072 587 3773 to discuss the best options!
Standard orders are ready for dispatch or respectively ready for collection as quickly as possible – usually within 3-5 working days after we have received proof of payment. Special custom-made or bulk orders can take longer, but sangoza will provide you then with an estimated order completion date.
1. Due to poor service of South African Post you can either have a door-to-door delivery through courier for standard size products. (The delivery cost might be higher in case of a bulk or special custom-made order. We will then confirm the price for delivery before-hand with you – even if you already have paid a standard amount for delivery, as not every “order-size” can be calculated from the shopping cart function/system.)
Please be aware that all orders sent by courier require a daytime address where someone can sign for the parcel delivery!
2. You can also pick up your order at 6 Duindigt Street in Kyalami Estates. In that case you will be provided with an access code to the Estate after we have agreed on a pick-up date.
As sangoza basically does personalised and customised items you please have to confirm your order by paying the full amount upfront with
1. EFT to sangoza Handmade PTY Ltd
Investec Branch 580 105
Account no 100 123 22651
Proof of payment to firstname.lastname@example.org
2. Snapscan to ICON